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1

Smart cities with big data: Reference models, challenges, and considerations

Lim, Chiehyeon, Kim, Kwang-Jae, Maglio, Paul P.

Journal:

Year:

2018

Language:

english

File:

PDF, 889 KB

english, 2018

2

On value and value co-creation: A service systems and service logic perspective

Stephen L. Vargo, Paul P. Maglio, Melissa Archpru Akaka

Journal:

European Management Journal

Year:

2008

Language:

english

File:

PDF, 255 KB

english, 2008

3

The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value

Jim Spohrer, Paul P. Maglio

Journal:

Production and Operations Management

Year:

2008

Language:

english

File:

PDF, 126 KB

english, 2008

4

On distinguishing epistemic from pragmatic action

David Kirsh, Paul Maglio

Journal:

Cognitive Science (Elsevier Science)

Year:

1994

Language:

english

File:

PDF, 2.60 MB

english, 1994

5

Fundamentals of service science

Paul P. Maglio, Jim Spohrer

Journal:

Journal of the Academy of Marketing Science

Year:

2008

Language:

english

File:

PDF, 74 KB

english, 2008

6

A service science perspective on business model innovation

Maglio, Paul P., Spohrer, Jim

Journal:

Industrial Marketing Management

Year:

2013

Language:

english

File:

PDF, 342 KB

english, 2013

7

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Customer Experience Analytics: Dynamic Customer-Centric Model

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 704 KB

english, 2019

8

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Service-Dominant Logic: Inward and Outward Views

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 570 KB

english, 2019

9

Categorization in the wild

Robert J. Glushko, Paul P. Maglio, Teenie Matlock, Lawrence W. Barsalou

Journal:

Trends in Cognitive Sciences

Year:

2008

Language:

english

File:

PDF, 898 KB

english, 2008

10

On modeling value constellations to understand complex service system interactions

Cheryl A. Kieliszewski, Paul P. Maglio, Melissa Cefkin

Journal:

European Management Journal

Year:

2012

Language:

english

File:

PDF, 1.99 MB

english, 2012

11

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 291 KB

english, 2019

12

From data to value: A nine-factor framework for data-based value creation in information-intensive services

Lim, Chiehyeon, Kim, Ki-Hun, Kim, Min-Jun, Heo, Jun-Yeon, Kim, Kwang-Jae, Maglio, Paul P.

Journal:

International Journal of Information Management

Year:

2018

Language:

english

File:

PDF, 1.68 MB

english, 2018

13

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || On the Evolution of Service Ecosystems: A Study of the Emerging API Economy

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 419 KB

english, 2019

14

The service system is the basic abstraction of service science

Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer

Journal:

Information Systems and E-Business Management

Year:

2009

Language:

english

File:

PDF, 229 KB

english, 2009

15

Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development

Andrea Ordanini, Paul P. Maglio

Journal:

Decision Sciences

Year:

2009

Language:

english

File:

PDF, 192 KB

english, 2009

16

Steps Toward a Science of Service Systems

Jim Spohrer, Paul P. Maglio, John Bailey, Daniel Gruhl

Journal:

Year:

2007

Language:

english

File:

PDF, 1.84 MB

english, 2007

17

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science || Technology’s Impact on the Gaps Model of Service Quality

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C.

Year:

2010

Language:

english

File:

PDF, 509 KB

english, 2010

18

Actor engagement as a microfoundation for value co-creation

Storbacka, Kaj, Brodie, Roderick J., Böhmann, Tilo, Maglio, Paul P., Nenonen, Suvi

Journal:

Journal of Business Research

Year:

2016

Language:

english

File:

PDF, 416 KB

english, 2016

19

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 479 KB

english, 2019

20

A Service Perspective on IBM’s Brand

Paul P. Maglio, Stefan Nusser, Kevin Bishop

Journal:

Marketing Review St. Gallen

Year:

2010

Language:

english

File:

PDF, 960 KB

english, 2010

21

Guest editorial: How technology is changing the design and delivery of services

Mark M. Davis, James C. Spohrer, Paul P. Maglio

Journal:

Operations Management Research

Year:

2011

Language:

english

File:

PDF, 115 KB

english, 2011

22

On Distinguishing Epistemic from Pragmatic Action

David Kirsh, Paul Maglio

Journal:

Cognitive Science (Blackwell Publishing)

Year:

1994

Language:

english

File:

PDF, 2.46 MB

english, 1994

23

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science || The Cambridge-IBM SSMESSME White Paper Revisited

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C.

Year:

2010

Language:

english

File:

PDF, 836 KB

english, 2010

24

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science || InnovationInnovation in Services and EntrepreneurshipEntrepreneurship

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C.

Year:

2010

Language:

english

File:

PDF, 787 KB

english, 2010

25

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science || Revisiting “Where Does the Customer Fit in a Service Operation?”

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C.

Year:

2010

File:

PDF, 54 KB

2010

26

Service systems, service scientists, SSME, and innovation

Maglio, Paul P., Srinivasan, Savitha, Kreulen, Jeffrey T., Spohrer, Jim

Journal:

Communications of the ACM

Year:

2006

Language:

english

File:

PDF, 204 KB

english, 2006

27

[IEEE 2011 Annual SRII Global Conference (SRII) - San Jose, CA, USA (2011.03.29-2011.04.2)] 2011 Annual SRII Global Conference - When Are Calories Like Furniture? Modeling Service Systems to Improve Health

Cefkin, Melissa, Kieliszewski, Cheryl A., Maglio, Paul P.

Year:

2011

Language:

english

File:

PDF, 479 KB

english, 2011

28

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science || Customer Equity

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C.

Year:

2010

Language:

english

File:

PDF, 911 KB

english, 2010

29

Commentary—Toward a Research Agenda for Human-Centered Service System Innovation

Maglio, Paul P., Kwan, Stephen K., Spohrer, Jim

Journal:

Service Science

Year:

2015

Language:

english

File:

PDF, 216 KB

english, 2015

30

[ACM Press the 2001 workshop - Orlando, Florida (2001.11.15-2001.11.16)] Proceedings of the 2001 workshop on Percetive user interfaces - PUI '01 - A robust algorithm for reading detection

Campbell, Christopher S., Maglio, Paul P.

Year:

2001

Language:

english

File:

PDF, 287 KB

english, 2001

31

Perspective: technology management in the service sector

Daim, Tugrul U., Jetter, Antonie, Demirkan, Haluk, Maglio, Paul P.

Journal:

International Journal of Services Technology and Management

Year:

2010

Language:

english

File:

PDF, 213 KB

english, 2010

32

Current use of monoclonal antibodies in the treatment of multiple myeloma

Varga, Cindy, Maglio, Michelle, Ghobrial, Irene M., Richardson, Paul G.

Journal:

British Journal of Haematology

Year:

2018

Language:

english

File:

PDF, 396 KB

english, 2018

33

Data-Driven Understanding of Smart Service Systems Through Text Mining

Lim, Chiehyeon, Maglio, Paul P.

Journal:

Service Science

Year:

2018

Language:

english

File:

PDF, 3.87 MB

english, 2018

34

Operating without operations: how is technology changing the role of the firm?

Breidbach, Christoph, Choi, Sunmee, Ellway, Benjamin, Keating, Byron W., Kormusheva, Katerina, Kowalkowski, Christian, Lim, Chiehyeon, Maglio, Paul

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 311 KB

english, 2018

35

Emerging Digital Frontiers for Service Innovation

Peters, Christoph, Maglio, Paul, Badinelli, Ralph, Harmon, Robert R., Maull, Roger, Spohrer, James C., Tuunanen, Tuure, Vargo, Stephen L., Welser, Jeffrey J., Demirkan, Haluk, Griffith, Terri L., Mogh

Journal:

Communications of the association for information systems

Year:

2016

Language:

english

File:

PDF, 293 KB

english, 2016

36

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II ||

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 16.50 MB

english, 2019

37

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 694 KB

english, 2019

38

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 280 KB

english, 2019

39

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Visualizing and Improving Service Processes with PCN Analysis

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 1.19 MB

english, 2019

40

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || The Future of Service Systems: From Synergetics to Multi-Sided Platforms

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 171 KB

english, 2019

41

[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions

Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

Year:

2019

Language:

english

File:

PDF, 292 KB

english, 2019

42

Customer process management

Lim, Chiehyeon, Kim, Min-Jun, Kim, Ki-Hun, Kim, Kwang-Jae, Maglio, Paul

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 522 KB

english, 2018

43

Accountable algorithms? The ethical implications of data-driven business models

Breidbach, Christoph F., Maglio, Paul

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 681 KB

2020

44

Resources, capabilities, and service: commentary on “dynamic capabilities and e-service”

Journal:

Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration

Year:

2010

Language:

english

File:

PDF, 36 KB

english, 2010

45

Facilitating navigation in information spaces: Road-signs on the World Wide Web

CHRISTOPHER S. CAMPBELL, PAUL P. MAGLIO

Journal:

International Journal of Human-Computer Studies

Year:

1999

Language:

english

File:

PDF, 259 KB

english, 1999

46

On the roles of policies in computer systems management

Eser Kandogan, Paul P. Maglio, Eben Haber, John Bailey

Journal:

International Journal of Human-Computer Studies

Year:

2011

Language:

english

File:

PDF, 187 KB

english, 2011

47

Modeling business representational activity online: A case study of a customer-centered business

Nick V Flor, Paul P Maglio

Journal:

Knowledge-Based Systems

Year:

2004

Language:

english

File:

PDF, 673 KB

english, 2004

48

User-centered push for timely information delivery

George M. Underwood, Paul P. Maglio, Rob Barrett

Journal:

Computer Networks and ISDN Systems

Year:

1998

Language:

english

File:

PDF, 1.64 MB

english, 1998

49

Intermediaries: new places for producing and manipulating Web content

Rob Barrett, Paul P. Maglio

Journal:

Computer Networks and ISDN Systems

Year:

1998

Language:

english

File:

PDF, 1.44 MB

english, 1998

50

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer

Christopher S. Campbell, Paul P. Maglio, Mark M. Davis

Journal:

Information Systems and E-Business Management

Year:

2011

Language:

english

File:

PDF, 254 KB

english, 2011